:root {
  --bg: #f4f6fb;
  --surface: #ffffff;
  --text: #1c2333;
  --muted: #667085;
  --border: #e3e7ef;
  --primary: #2f5bea;
  --primary-hover: #2449c4;
  --danger: #d92d20;
  --success: #12825b;
  --warn: #b54708;
  --radius: 10px;
  --shadow: 0 1px 3px rgba(16, 24, 40, 0.08);
}

* { box-sizing: border-box; }
body {
  margin: 0;
  font-family: system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  background: var(--bg);
  color: var(--text);
  font-size: 15px;
}
h2 { font-size: 1.05rem; margin: 0 0 14px; }
.hidden { display: none !important; }
.muted { color: var(--muted); }

.brand { display: flex; align-items: center; gap: 10px; font-weight: 700; font-size: 1.1rem; }
.logo {
  display: inline-grid; place-items: center; width: 34px; height: 34px; border-radius: 8px;
  background: var(--primary); color: #fff; font-size: 0.85rem;
}

/* Layout */
.auth-wrap { min-height: 100vh; display: grid; place-items: center; padding: 16px; }
.auth-card { width: 100%; max-width: 400px; }
.topbar {
  display: flex; justify-content: space-between; align-items: center; gap: 12px; flex-wrap: wrap;
  padding: 14px 24px; background: var(--surface); border-bottom: 1px solid var(--border);
}
.user { display: flex; align-items: center; gap: 10px; }
main { max-width: 1150px; margin: 0 auto; padding: 20px 16px 48px; }
.grid { display: grid; gap: 20px; }
.grid.two { grid-template-columns: repeat(auto-fit, minmax(340px, 1fr)); }
.row { display: grid; grid-template-columns: repeat(auto-fit, minmax(110px, 1fr)); gap: 10px; }
.card {
  background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius);
  padding: 20px; box-shadow: var(--shadow); margin-bottom: 20px; overflow-x: auto;
}
.card-head { display: flex; justify-content: space-between; align-items: center; gap: 8px; margin-bottom: 12px; }
.card-head h2 { margin: 0; }

/* Tabs */
.tabs { display: flex; gap: 4px; border-bottom: 1px solid var(--border); overflow-x: auto; }
.main-tabs { background: var(--surface); padding: 0 16px; }
.tabs.small { margin: 16px 0; }
.tab {
  background: none; border: none; padding: 12px 14px; cursor: pointer; font: inherit; color: var(--muted);
  border-bottom: 2px solid transparent; white-space: nowrap;
}
.tab.active { color: var(--primary); border-bottom-color: var(--primary); font-weight: 600; }

/* Forms */
label { display: block; font-size: 0.85rem; color: var(--muted); margin-bottom: 12px; }
input, select, textarea {
  display: block; width: 100%; margin-top: 4px; padding: 9px 10px; font: inherit; color: var(--text);
  border: 1px solid var(--border); border-radius: 8px; background: #fff;
}
input:focus, select:focus, textarea:focus { outline: 2px solid rgba(47, 91, 234, 0.25); border-color: var(--primary); }
.btn {
  border: 1px solid var(--border); background: #fff; padding: 9px 16px; border-radius: 8px;
  font: inherit; cursor: pointer;
}
.btn.primary { background: var(--primary); border-color: var(--primary); color: #fff; font-weight: 600; }
.btn.primary:hover { background: var(--primary-hover); }
.btn.ghost { background: transparent; }
.btn.small { padding: 5px 10px; font-size: 0.8rem; }
.btn.danger { color: var(--danger); border-color: #fda29b; }
.error { color: var(--danger); min-height: 1.2em; }
.msg { min-height: 1.2em; }
.msg.ok { color: var(--success); }
.msg.err { color: var(--danger); }

/* Tables & lists */
table { width: 100%; border-collapse: collapse; font-size: 0.9rem; }
th, td { text-align: left; padding: 10px 8px; border-bottom: 1px solid var(--border); vertical-align: top; }
th { color: var(--muted); font-weight: 600; font-size: 0.8rem; text-transform: uppercase; letter-spacing: 0.03em; }
.list { list-style: none; padding: 0; margin: 0; }
.list li { padding: 8px 0; border-bottom: 1px solid var(--border); }

.badge {
  display: inline-block; padding: 2px 9px; border-radius: 999px; font-size: 0.75rem; font-weight: 600;
  background: #eef2ff; color: var(--primary); text-transform: capitalize;
}
.badge.confirmed, .badge.resolved { background: #ecfdf3; color: var(--success); }
.badge.cancelled, .badge.closed { background: #f2f4f7; color: var(--muted); }
.badge.open { background: #eff8ff; color: #175cd3; }
.badge.in_progress, .badge.medium { background: #fffaeb; color: var(--warn); }
.badge.high { background: #fef3f2; color: var(--danger); }
.badge.low { background: #f2f4f7; color: var(--muted); }

.resource-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: 12px; }
.resource { border: 1px solid var(--border); border-radius: 8px; padding: 12px; }
.resource strong { display: block; margin-bottom: 4px; }
.resource small { color: var(--muted); display: block; }

.complaint { border: 1px solid var(--border); border-radius: 8px; padding: 12px; margin-bottom: 10px; }
.complaint-head { display: flex; justify-content: space-between; gap: 8px; align-items: start; }
.complaint p { margin: 6px 0; font-size: 0.9rem; }
.complaint .meta { color: var(--muted); font-size: 0.8rem; }
.complaint .actions { display: flex; gap: 6px; flex-wrap: wrap; margin-top: 8px; }
.complaint details { font-size: 0.8rem; color: var(--muted); margin-top: 6px; }

/* Dashboard */
.tiles { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 16px; margin-bottom: 20px; }
.tile { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 16px; }
.tile .num { font-size: 1.8rem; font-weight: 700; }
.tile .label { color: var(--muted); font-size: 0.85rem; }
.bars .bar-row { display: grid; grid-template-columns: 110px 1fr 36px; gap: 10px; align-items: center; margin-bottom: 8px; font-size: 0.85rem; }
.bar-track { background: #eef1f6; border-radius: 4px; height: 12px; }
.bar-fill { background: var(--primary); border-radius: 4px; height: 100%; }

.toast {
  position: fixed; bottom: 20px; left: 50%; transform: translateX(-50%); background: var(--text); color: #fff;
  padding: 10px 18px; border-radius: 8px; font-size: 0.9rem; max-width: calc(100% - 32px);
}

@media (max-width: 600px) {
  .grid.two { grid-template-columns: 1fr; }
  .topbar { padding: 12px 16px; }
}

.small-print { font-size: 0.8rem; margin: 12px 0 0; line-height: 1.4; }

.code-input { font-size: 1.6rem; letter-spacing: 0.5em; text-align: center; font-weight: 600; }
.verify-actions { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 12px; }